Last updated: October 2026.
We want you to be happy with what arrives. Because tea is a food product, the conditions below differ for sealed and opened goods.
Sealed, Unopened Goods
- Return any unopened item in its original packaging within 14 days of delivery for a refund of the item price.
- Return shipping is at your cost unless the item was faulty or we sent the wrong item.
- Please email us first so we can issue a return reference.
Opened Tea
Opened tea cannot be returned for a change of mind, for food-safety reasons. If the tea is faulty — mould, off odour, or clearly not what you ordered — tell us and we will replace it or refund it.
Damaged or Incorrect Orders
Check your parcel on arrival. If something is missing, damaged or not what you ordered, contact us within 7 days with your order number and a photo. We will send a replacement or refund, and cover the return shipping.
Refunds
Approved refunds are issued to the original payment method. Allow 5 to 10 business days for the refund to appear after we process it, depending on your bank or card issuer.
Cancelling Before Dispatch
If your order has not been dispatched yet, email us and we will cancel it and refund in full.